Delivery Details
Delivery depends on the type of product you order. Next to each product is a brief summary of the delivery information, but for more detail choose the relevant section below:
Jump to: All Other Hampers
There is a free delivery option for all hampers except for 'Create A Custom Hamper' which costs £5.99.
Cream & Afternoon Tea Hamper Delivery Details
Price
Free - Weekday Delivery (Tuesday to Friday)
£8.75 extra - *Under 2KG hampers to NI/IOM/IOW/Scottish Islands & Highlands
£6.50 - Saturday Delivery
Next day delivery - order before midday and we'll dispatch the same day for delivery the following working day (check calendar at checkout for next available date). Orders after midday won’t be dispatched until the following working day. Our courier enjoys one of the best possible next day delivery success rates of 96%.
We don't deliver cream teas on Mondays because we do not dispatch over the weekend.
Ordering for a particular date
You can specify a particular delivery day by selecting the date in the calendar during checkout. We don’t guarantee delivery on this date but aim for it by adjusting the dispatch date accordingly.
If your hamper is intended for a special occasion, such as a birthday or anniversary, we recommend that you select the preferred delivery date as the day before. Cream teas can typically be enjoyed for at least 4 days after dispatch, and planning for delivery the day before an occasion ensures that it will have arrived in time.
The courier can deliver at any time during their standard working hours, which are typically 8am to 7pm, but can be extended during their busiest times.
If the recipient is out
As the cream should be refrigerated when possible, our courier is instructed that they can leave the parcel either with a neighbour or in a safe place (such as a front porch), unless the driver deems it unsuitable to leave the parcel. You can also use the online tracking to advise the driver of what to do in this situation. By not entering any instructions in the courier's system you give permission for the driver to use their judgement and accept responsibility for this (you will receive an email with a link to enter any delivery instructions the night before the delivery day - excludes Islands & Highlands). If you don't receive an email then please check your junk folder and if you still can't find one then contact us.
DHL usually provides an estimated 1 hour delivery window. Use the tracking link in the email to nominate a safe place or neighbour to leave the hamper with if the recipient is out (excludes NI, Islands and Higher Scotland orders as these travel via Royal Mail).
For Saturday deliveries we sometimes dispatch via Royal Mail Special Delivery Saturday service. For this delivery method someone will usually need to be in to receive the parcel or a note left on the door (or it can be requested to be collected from the post office).
Cream and scones are best eaten within 3-4 days from dispatch.
We cannot be held responsible for parcels not delivered or collected due to incorrect delivery information being provided, if the recipient isn't home, or in the unlikely event your parcel is delayed through no fault of our own.
Delivery Locations
UK locations for which we can't deliver cream teas: Channel Islands, Isles of Scilly, remote Scotland (HS / ZE / PA60-75,78 / KW16-17 / PH30,41-44).
UK locations that cost £8.75 extra - NI/IOM/IOW/Scottish Islands & Highlands. Note: We only send parcels under 2KG to these locations (which are hampers £30 or under, except the Prosecco Cream Tea and Group Cream Tea which are over 2KG).
Please also see the following FAQ for cream tea delivery:
What’s the shelf life of clotted cream?
How is clotted cream kept cool during transit?
Is clotted cream safe to eat if left at room temperature for a few days?
Buy Cream & Afternoon Tea Hampers Delivered To Your Door
Non-Cream Tea Hampers
Price
Free - Weekday Delivery Mainland UK (Excludes Highlands, NI & Any Islands)
£8.75 extra - *Under 2KG hampers to NI/IOM/IOW/Scottish Islands & Highlands
£6.50 - Saturday Delivery
Where we deliver
We deliver non-cream tea hampers across the UK, including Northern Ireland, Scottish Highlands, Isle of Man and other Islands, however for some Islands and parts of the Scottish Highlands delivery times may be slightly longer. We don't deliver to Channel Islands.
Dispatch
You need to order before midday (9am during busy times) for same day dispatch (if ordering after midday and you need it dispatched that day then please email us and we will try to fit it in).
Ordering for a particular date
You can specify a particular delivery day by selecting the day in the calendar during checkout. We don’t guarantee delivery on this date but aim for it by adjusting the dispatch date accordingly. If you opt for free 1-3 day delivery then its particularly hard for us to hit the exact date, we’ll usually dispatch 2 working days ahead of the date provided for this delivery method.
If your hamper is intended for a special occasion, such as a birthday or anniversary, we recommend that you select the preferred delivery date as the day before.
We cannot be held responsible for parcels not delivered or collected due to incorrect delivery information being provided, if the recipient isn't home, or in the unlikely event your parcel is delayed through no fault of our own.
Alcohol
Please note that some hampers contain alcohol and that alcohol is sold via this site. The minimum age for buying alcohol is 18 and it is illegal to buy alcohol if under this age and it is also illegal to buy it for those under 18.
Delivery Issues
Any delivery issues need to be raised with us within 7 days of dispatch or within 4 days of dispatch for hampers containing cream and scones to give us chance to resolve the issue.
We reserve the right to substitute products within a hamper for similar products if necessary.
Other Frequently Asked Delivery Questions: